Refund Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.

Certain types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please note: Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

In certain situations, partial refunds may be granted:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email about the status of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few business days.

Late or Missing Refunds:
If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be posted.
  3. Contact your bank, as there may be processing time before the refund is reflected.
  4. If you’ve done all this and still haven’t received your refund, please contact us at info@magmaenergy.com.au.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at info@magmaenergy.com.au.

Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.
  • Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping

Please contact info@magmaenergy.com.au for further instructions on how to return your product.

  • You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions, feel free to reach out to us at info@magmaenergy.com.au.